RMM – As an IT professional or managed service provider, you’re likely no stranger to the challenges of managing multiple clients’ IT systems remotely. The task can be daunting, but with the right remote monitoring and management tools, it becomes much more manageable.

Efficient IT management is crucial for delivering top-notch service to your clients while maintaining a competitive edge. One of the key components of achieving this efficiency is leveraging RMM software that streamlines your operations without breaking the bank.

Our comprehensive guide will walk you through the world of affordable RMM solutions, highlighting their key features and benefits. We’ll explore how these tools can help you optimize your IT management, enhance your service, and improve your bottom line.

Understanding Remote Monitoring and Management (RMM) Solutions

Remote Monitoring and Management (RMM) solutions have become essential for IT professionals to efficiently manage and maintain complex computer systems and networks. These solutions enable IT teams to oversee their clients’ IT systems remotely, ensuring timely maintenance and minimizing downtime.

RMM tools are software solutions that allow managed service providers (MSPs) to monitor and maintain client systems from a single location. By installing RMM agents on client devices, MSPs can collect data on system performance, security status, and potential issues, enabling proactive problem-solving.

What Are RMM Tools and How Do They Work?

RMM tools are specialized software platforms designed to enable IT professionals to monitor, manage, and maintain computer systems and networks from a distance. The core functionality of RMM software includes remote access to devices, automated monitoring, alert systems, patch management, and reporting capabilities.

• RMM solutions work by installing lightweight agents on endpoint devices that continuously collect data about system performance, security status, and potential issues, then report back to a central management console.
• These tools provide real-time visibility into the health and status of all managed devices, allowing technicians to identify and address problems before they impact users or business operations.
• Modern RMM solutions leverage automation to handle routine maintenance tasks, freeing up IT staff to focus on more strategic initiatives and complex problems.

Understanding how RMM tools work is crucial for evaluating different solutions and determining which features are most important for your specific IT management needs. By leveraging RMM tools, IT professionals can enhance their ability to manage complex IT infrastructures efficiently.

The key features of RMM tools include:

• Automated monitoring and alert systems
• Remote access and control capabilities
• Patch management and software updates
• Reporting and analytics

Benefits of Implementing Cheap RMM Solutions

Implementing affordable RMM solutions can significantly enhance operational efficiency for managed service providers. By leveraging these tools, MSPs can automate routine tasks, thereby reducing manual effort and increasing productivity.

One of the primary advantages of RMM tools is their ability to centralize management. A centralized management platform allows for the monitoring and management of all client systems from a single location, simplifying the process and reducing costs. This not only streamlines operations but also enables MSPs to focus on more strategic tasks that contribute to business growth.

Increased Operational Efficiency

RMM tools help managed service providers work more efficiently by automating routine tasks that once required manual effort. For instance, RMM software can handle tasks such as software updates, system checks, and regular monitoring without constant supervision.

• Affordable RMM solutions streamline IT operations by centralizing the management of multiple devices and networks through a single dashboard.
• Automation capabilities in budget-friendly RMM platforms can handle routine maintenance tasks, freeing up valuable technician time.
• Remote monitoring features enable IT teams to track system performance and health metrics in real-time, identifying potential issues before they escalate.
• Centralized management improves technician productivity by reducing the time spent switching between different management interfaces and traveling to client sites.
• Inexpensive RMM tools provide workflow automation, standardizing processes across managed devices and reducing human error.
• The operational efficiency gained from implementing an RMM solution translates directly to cost savings, making cheap RMM options valuable for small MSPs and IT departments.

As noted by industry experts, “the right RMM tool can be a game-changer for MSPs looking to optimize their operations without breaking the bank.” By adopting affordable RMM solutions, MSPs can not only enhance their operational efficiency but also improve their bottom line.

Essential Features to Look for in Cheap RMM Tools

Cheap RMM tools should not compromise on essential features that are vital for IT operations. One of the critical features to look for is patch management and automation.

Patch Management and Automation

RMM tools offer a centralized solution for managing patches across all client systems. Keeping software updated is crucial for both security and functionality. RMM software automates patch deployment, significantly lowering the risk of vulnerabilities in client systems. For instance, an MSP can use an RMM tool to deploy security patches across hundreds of devices in minutes, ensuring all client systems are protected against the latest threats.

The centralized approach to patch management not only enhances security but also aids in compliance. Effective patch management is critical for maintaining security and system stability, making it an indispensable feature in any RMM solution, regardless of its price.When evaluating RMM tools, look for the following patch management features:

• Comprehensive Update Management: Ensure the RMM tool can manage updates for both operating systems (Windows, macOS, Linux) and third-party applications to provide comprehensive protection.
• Automation Capabilities: The ability to schedule patches during maintenance windows minimizes disruption to users and business operations.
• Patch Testing: The capability to test patches before widespread deployment helps prevent compatibility issues that could cause system instability.
• Patch Compliance Reporting: This feature is valuable for demonstrating security diligence to clients and auditors.
• Granular Control: Even budget-friendly RMM solutions should offer granular control over which patches are deployed to which devices, allowing you to tailor your approach based on device criticality.
• Patch Categorization: Look for RMM tools that can automatically categorize patches by severity or type, helping prioritize critical security updates over optional feature enhancements.

By focusing on these features, you can ensure that your chosen RMM tool provides robust patch management and automation capabilities, enhancing your overall IT management strategy.

Understanding RMM Pricing Models

To effectively budget for IT management, it’s essential to comprehend the different RMM pricing models available. RMM software pricing can vary significantly based on the structure adopted by the vendor, impacting the overall cost of IT management for businesses.

Pricing Models: Per-Endpoint vs. Per-Technician

RMM solutions typically follow one of two primary pricing models: per-endpoint (device-based) or per-technician (user-based). Each model has distinct advantages depending on your business structure.

Per-Endpoint Pricing: This model charges based on the number of devices you manage, typically ranging from $2-10 per device per month. While it offers predictability, it can become expensive as you scale your operations.

Per-Technician Pricing: This model allows for unlimited devices for a fixed fee per IT staff member, typically ranging from $50-200 per technician monthly. It offers better value for MSPs managing many devices with few technicians.

Some vendors offer tiered pricing within these models, providing different feature sets at various price points to accommodate different business needs and budgets. When evaluating pricing models, consider your current device-to-technician ratio and growth projections to determine which approach will be most cost-effective long-term.

For instance, GoTo Resolve offers a pricing model of $57 per technician per month, with a free plan available for a limited number of endpoints. This flexibility makes it an attractive option for businesses looking to scale their IT management efficiently.

Per-technician models often provide better value for growing MSPs as they can add more devices without increasing costs. In contrast, per-endpoint models may offer more flexibility for businesses with fluctuating device counts.

Many affordable RMM solutions offer monthly billing options without long-term contracts, allowing you to adjust your service level as your needs change. This flexibility is crucial in today’s fast-paced business environment.

Top Cheap RMM Solutions for Small MSPs

The challenge for small MSPs lies in finding an RMM tool that offers the right balance between affordability and functionality. With numerous options available in the market, comparing these solutions based on their features and the value they offer is crucial.

Balancing Cost and Functionality

When evaluating cheap RMM solutions, it’s essential to identify the core features that are non-negotiable for your MSP operations. Remote monitoring, alerting, patch management, remote access, and basic reporting capabilities are some of the fundamental features that even budget-friendly RMM solutions should include.

However, it’s also important to distinguish between the features that add genuine value to your service offerings and those that are merely nice-to-have. For instance, advanced automation capabilities or detailed analytics might be valuable for some MSPs but not essential for others.

• Consider the scalability of the RMM solution to ensure it can grow with your business.
• Evaluate the integration capabilities with your existing tools, such as PSA, documentation, and billing systems.
• Assess the user experience and interface simplicity to minimize training requirements and maximize technician efficiency.
• Calculate the total cost of ownership, including implementation, training, and ongoing maintenance.

By carefully considering these factors, MSPs can make an informed decision when comparing cheap RMM solutions. The goal is to find a solution that not only fits your budget but also enhances your service delivery without unnecessary complexity.

Scalability is another critical factor. An RMM solution that can scale with your business saves you from the hassle and cost of switching platforms as you grow. Similarly, integration capabilities with your existing management tools can significantly enhance the value of an RMM solution.

In conclusion, comparing cheap RMM solutions requires a thorough analysis of their features, scalability, integration capabilities, and overall cost. By focusing on these key areas, MSPs can identify the most suitable RMM tool that meets their needs without breaking the bank.

1. Atera: All-in-One RMM with Unlimited Devices

For MSPs looking for a cost-effective RMM solution, Atera stands out with its unique pricing model. Atera offers a comprehensive all-in-one RMM platform that simplifies IT management for MSPs.

Atera’s platform is designed to provide MSPs with a robust set of tools to manage their clients’ IT infrastructure efficiently. The platform includes features such as remote access, patch management, and automation, making it an ideal solution for MSPs looking to streamline their operations.

• Atera’s unlimited devices model makes it particularly cost-effective for MSPs managing numerous devices.
• The platform offers a comprehensive all-in-one solution that combines RMM, PSA, and helpdesk functionality in a single interface.
• Atera provides robust remote access capabilities powered by Splashtop, allowing technicians to troubleshoot and resolve issues on client devices without requiring on-site visits.
• The patch management system supports both Windows and third-party applications, helping MSPs maintain security compliance across all managed endpoints.
• While Atera allows unlimited devices, some users report that the platform can become less responsive when managing very large device counts.

Pricing and Plans

Atera offers a 30-day free trial that includes all features, giving MSPs ample time to evaluate the platform before committing to a subscription. The pricing starts at $139 per technician monthly for the Pro plan, with Growth ($189) and Power ($249) plans adding additional features like Mac/Linux support and advanced reporting.

Atera’s pricing model is designed to be flexible and scalable, making it an attractive option for MSPs of all sizes.

2. Action1: Free RMM for Up to 50 Endpoints

Action1 offers a compelling free RMM solution for small-scale IT management needs, covering up to 50 endpoints. This makes it an ideal choice for small MSPs or IT departments just starting out.

Action1 is a cloud-based RMM platform that focuses on patch management and software deployment. It automates vulnerability detection and remediation for both operating systems and third-party applications, ensuring continuous patch compliance across servers and workstations.

• Action1 offers a genuinely free RMM solution for managing up to 50 endpoints with no time limitations.
• The platform’s autonomous patching software reduces security risks and operational costs.
• Action1’s cloud-based architecture eliminates the need for on-premises infrastructure, reducing implementation costs.
• It includes remote desktop access capabilities for direct troubleshooting.
• For larger organizations, paid plans start at just $1 per endpoint per month.
• The platform supports Windows operating systems exclusively, which may limit its use for MSPs managing macOS or Linux devices.

Pricing and Plans

Action1 offers both free and paid plans. The free plan manages up to 50 endpoints with basic RMM features. Paid plans start at $1 per endpoint per month, scaling with additional features and endpoints. Custom pricing is available for larger enterprises.By providing comprehensive reporting on patch compliance and endpoint inventory, Action1 helps MSPs demonstrate the value of their services to clients through detailed documentation.

3. Pulseway: Mobile-First RMM Solution

Pulseway is revolutionizing the RMM landscape with its mobile-first approach, providing IT teams with unparalleled flexibility. This innovative platform is designed to manage and monitor systems from anywhere, making it an ideal solution for modern IT management.

Pulseway is a mobile-first RMM tool that gives IT teams the flexibility to manage and monitor systems from anywhere. The platform offers real-time monitoring and management of servers, workstations, and mobile devices, ensuring that IT infrastructure is always under control. With its automation capabilities, Pulseway automates routine tasks like patch management and software updates, reducing the workload for IT professionals.

• Pulseway distinguishes itself with its mobile-first approach, offering one of the most comprehensive mobile apps in the RMM space.
• The platform provides real-time monitoring and alerting for Windows, macOS, and Linux systems.
• Pulseway’s patch management capabilities cover both operating systems and third-party applications.
• The solution includes remote control functionality, allowing technicians to troubleshoot issues directly from their mobile devices or desktop computers.

While the mobile-first approach is convenient, some users report that certain advanced functions are easier to perform through the desktop interface. This is something to consider based on your workflow preferences.

Pricing and Plans

Pulseway charges per endpoint and offers a tiered pricing model, including annual and three-year contracts. The price varies based on the number of endpoints, third-party patching, and ransomware detection, which are part of the security add-ons. Pricing starts at $44 per month for 20 endpoints with a basic feature set, making it accessible for small MSPs. Pulseway also offers a 14-day free trial that includes all features, giving MSPs the opportunity to test the platform’s mobile capabilities before committing to a subscription.

4. NinjaOne RMM: Scalable Solution for Growing MSPs

NinjaOne RMM is tailored for MSPs seeking a scalable and efficient remote monitoring and management solution. The platform is designed to grow with MSPs, providing a comprehensive set of features that support both small and expanding service providers.

NinjaOne offers a user-friendly RMM solution that combines simplicity with powerful features. It provides unified endpoint management, allowing IT teams to manage mobile devices, desktops, and network components from a single platform. Key features include real-time monitoring and management of device health and network security, along with automated software updates to keep systems current.

• NinjaOne (formerly NinjaRMM) offers a scalable platform designed to grow with MSPs, providing a comprehensive set of features that support both small and expanding service providers.
• The solution includes robust remote monitoring capabilities across Windows, macOS, and Linux operating systems, with customizable alerts and automated remediation options.
• NinjaOne’s remote access tool is built directly into the platform, eliminating the need for third-party integrations and providing a seamless experience for technicians.
• The platform offers strong patch management features, including automated patching for both operating systems and third-party applications with granular control over deployment schedules.

While NinjaOne RMM offers numerous benefits, it’s essential to consider a few potential drawbacks. The pricing model, which is based on the number of endpoints and chosen features, might be complex for some MSPs to navigate. Additionally, the minimum commitment requirement could be a consideration for smaller MSPs.

Pricing and Plans

NinjaOne’s pricing is not publicly listed and varies based on the number of endpoints and chosen features. It typically charges per device with a starting price of around $4 per endpoint, with volume discounts and a minimum requirement of $200 for 50 endpoints. NinjaOne provides a 14-day free trial that includes all features, allowing MSPs to thoroughly evaluate the platform before making a purchasing decision.

The platform’s intuitive interface requires minimal training, making it accessible for MSPs with technicians of varying experience levels while still offering advanced functionality for power users. With its robust features and scalable design, NinjaOne RMM is an attractive option for growing MSPs seeking efficient remote management and support.

5. GoTo Resolve: Affordable Remote Support Platform

The makers of LogMeIn and GoToAssist have entered the RMM market with GoTo Resolve, an affordable remote support platform that offers both free and paid tiers. This new entrant is making waves by providing a cost-effective solution for businesses looking to enhance their IT management capabilities.

GoTo Resolve is designed to offer a straightforward and affordable remote monitoring and management (RMM) solution. It provides a range of features that cater to the needs of small to medium-sized businesses, including remote access, monitoring, and support capabilities. With its pay-per-technician pricing model, GoTo Resolve aims to offer flexibility and scalability.

“GoTo Resolve is a game-changer for small businesses looking for affordable RMM solutions,” as it offers a free plan that supports up to five devices, making it an attractive option for very small businesses or as a supplementary tool.

Pros

• GoTo Resolve offers a free plan that supports up to five devices, ideal for very small businesses or as a supplementary tool.
• The platform provides robust remote access capabilities, including both attended and unattended support options across Windows and macOS devices.
• It includes conversational ticketing, allowing end-users to submit and track support requests via chat, enhancing the support experience.
• GoTo Resolve offers a 14-day free trial of its paid plans, enabling MSPs to test advanced features before committing.

Cons

While GoTo Resolve offers essential RMM functionality, it may not provide the depth of features found in more established platforms. This makes it better suited for MSPs with basic remote management needs rather than those requiring complex functionalities.

Pricing and Plans

GoTo Resolve’s paid plans start at $57 per month per technician for 25 endpoints, with a straightforward pricing structure that includes most features without requiring numerous add-ons. The pay-per-technician model allows businesses to scale their IT management capabilities according to their needs.

In conclusion, GoTo Resolve is a viable option for businesses seeking an affordable RMM solution with robust remote access and monitoring capabilities. Its free plan and trial offer flexibility, making it worth considering for MSPs looking to enhance their IT management toolkit.

6. SuperOps: Integrated PSA and RMM Platform

SuperOps is revolutionizing the IT management landscape with its integrated PSA and RMM platform. This all-in-one solution is designed specifically for MSPs, offering a comprehensive tool that eliminates the need for multiple separate tools.

SuperOps provides a unified platform that combines Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) capabilities. This integration enables MSPs to manage their services more efficiently, from ticketing and project management to remote monitoring and troubleshooting.

The platform is designed to be user-friendly, with a clean and modern interface that makes it easy to navigate and utilize its various features. SuperOps supports comprehensive device management for Windows, Mac, and Linux systems, ensuring that MSPs can manage diverse client environments effectively.

• SuperOps includes AI-powered features that help automate routine tasks and provide intelligent insights, improving efficiency for MSPs with limited staff resources.
• The platform offers a unique pricing structure based on technician licenses, with each license covering up to 150 endpoints, making it potentially cost-effective for MSPs managing multiple devices per technician.
• SuperOps provides a 14-day free trial that includes all features, allowing MSPs to evaluate both the PSA and RMM components before making a purchasing decision.
• The platform includes white-labeling capabilities even in its base plans, allowing MSPs to maintain brand consistency when interacting with clients through the portal.

Cons

As a newer entrant to the market, SuperOps continues to add features and may not yet have the depth of functionality found in more established platforms. However, its integrated approach offers significant workflow advantages.

Pricing and Plans

SuperOps offers flexible pricing plans tailored to meet the needs of MSPs and IT professionals, with options to scale endpoints and add advanced features as needed. All prices are billed annually, with monthly billing available at a slightly higher rate. The platform’s pricing structure is based on technician licenses, making it scalable and potentially cost-effective.

The RMM component of SuperOps supports up to 150 endpoints per license and includes features such as asset management, remote troubleshooting, and proactive monitoring. The PSA component includes ticketing and project management, automated billing and invoicing, and AI capabilities to enhance service delivery.

7. ManageEngine Endpoint Central MSP

For MSPs seeking a comprehensive device management platform, ManageEngine Endpoint Central MSP stands out with its robust features and scalable architecture. This solution is designed to cater to the diverse needs of managed service providers, offering both cloud and on-premises deployment options.

ManageEngine Endpoint Central MSP is a powerful tool that provides extensive endpoint management capabilities, including patch management, software deployment, remote control, and mobile device management from a single console. The platform supports diverse operating systems, including Windows, macOS, Linux, and various mobile platforms, making it suitable for MSPs with heterogeneous client environments.

• The platform offers robust security features such as vulnerability management, application control, device control, and browser security to help MSPs protect client environments.
• ManageEngine Endpoint Central MSP provides a free trial that allows MSPs to evaluate the platform’s extensive feature set before committing to a purchase.
• The solution is designed to support both small and large service providers, with tailored solutions available on request.

Cons

One of the drawbacks of ManageEngine Endpoint Central MSP is its steeper learning curve compared to some simpler RMM tools, due to its comprehensive nature and extensive feature set.

Pricing and Plans

ManageEngine Endpoint Central MSP offers flexible pricing based on the number of endpoints and technicians. The pricing for the Cloud Service starts around $100 per month for 50 endpoints, scaling up to over $5,600 per month for 10,000 endpoints. Additional technician costs begin at approximately $44 per month for one technician, with discounts available for multiple technicians. Annual billing options offer savings, making it a cost-effective solution for MSPs.

Overall, ManageEngine Endpoint Central MSP is a comprehensive device management solution that offers a wide range of features and scalable pricing, making it an ideal choice for MSPs seeking a robust RMM platform.

Comparing Cheap RMM Solutions: Features and Value

A crucial aspect of comparing affordable RMM solutions lies in their compatibility with different operating systems. When selecting an RMM tool, it’s essential to consider the types of devices and operating systems your clients use.

Operating System Compatibility Comparison

Operating system compatibility is a critical factor when choosing an RMM solution, as it determines the range of client devices you can manage from a single platform. Most affordable RMM solutions comprehensively support Windows environments, but their support for macOS, Linux, and mobile operating systems varies significantly.

• NinjaOne RMM, Atera, Pulseway, and ManageEngine Endpoint Central MSP offer comprehensive multi-OS support, covering Windows, macOS, and Linux systems.
• Action1 focuses exclusively on Windows environments, making it suitable for MSPs with Windows-only clients.
• Mobile device management capabilities are increasingly important, with platforms like ManageEngine and Pulseway offering stronger mobile support.

When evaluating RMM solutions, consider not just whether an operating system is supported, but also the depth of management capabilities for each OS. Some platforms may offer basic monitoring for non-Windows systems while providing comprehensive management for Windows.

For MSPs supporting specialized environments, such as point-of-sale systems or IoT devices, it’s crucial to verify compatibility with these specific platforms before committing to an RMM solution.

How to Choose the Right Cheap RMM for Your Business

Choosing an RMM solution that can scale with your business is critical for avoiding the costs and disruptions associated with migrating to a new platform. As your business expands, your remote monitoring and management needs will evolve, and your RMM tool should be able to adapt to these changes seamlessly.

Scalability Considerations for Future Growth

When evaluating the scalability of an RMM platform, consider the following key factors:

• Projected Growth: Consider not just your current device count but your projected growth over the next 2-3 years. This will help you determine whether the platform’s pricing model will remain cost-effective as you expand.
• Performance at Scale: Examine how the RMM tool handles increasing device counts. Some platforms maintain performance regardless of scale, while others may slow down significantly with larger deployments.
• Multi-Tenancy Capabilities: If you’re an MSP planning to add more clients, evaluate the platform’s multi-tenancy capabilities to ensure it can maintain proper separation between client environments.
• Pricing Flexibility: Check whether the platform offers tiered pricing or volume discounts that will accommodate your growth without disproportionately increasing costs.
• Vendor Stability and Development: Consider the vendor’s own growth trajectory and financial stability. A solution from a company that’s actively developing new features is more likely to meet your future needs.
• Advanced Service Support: Assess whether the platform can expand beyond basic monitoring to support more advanced services like security management or compliance reporting as your service offerings mature.

By carefully evaluating these scalability considerations, you can select an RMM platform that not only meets your current needs but also supports your future growth, ensuring a strong return on investment in your RMM tool.

Conclusion

As we have explored, finding the right balance between cost and functionality is essential when choosing an RMM solution. Affordable RMM software can significantly enhance IT management efficiency, but it’s crucial to evaluate the total cost of ownership, including implementation time and training requirements.

To make an informed decision, start by identifying your non-negotiable features and distinguishing them from nice-to-have capabilities. This clarity will help you avoid overpaying for features you won’t fully utilize. Many cheap RMM solutions offer excellent value by focusing on core functionality.

Take advantage of free trials to evaluate how different RMM platforms align with your workflows and technical requirements. Remember, the ideal solution should scale with your business, providing the necessary tools and features to deliver excellent service while maximizing operational efficiency and profitability.